Shipping Policy

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Shipping & Returns

 

Due to the nature of each product being handmade we aim to have all orders processed within 4-6 working days. However we may experience high volume of orders around holiday times and therefore shipments may be delayed by a few days. 

 

At checkout please select either:

  • Royal Mail 1st Class 

  • Royal Mail 2nd Class 

Orders are not dispatched on weekends or the following holiday/bank holiday dates:

(2021)

Friday 1st January - New Year’s Day

Friday 2nd April - Good Friday

Monday 5th April - Easter Monday

Monday 3rd May - May bank holiday

Monday 31st May - Spring bank holiday

Monday 30th August - Summer bank holiday

Monday 27th December - Christmas Day 

Tuesday 28th December - Boxing Day 

Friday 31st December - New Year's Eve

In addition to the above Bank Holiday dates orders are not dispatched during the period:

Saturday 18th December 2021 to Tuesday 28th December 2021.

Please note that current delivery delays mean that your order may take slightly longer to be delivered.

Return & Exchange Policy

If you wish to return an item please notify us by emailing us at info@junijewellery.co.uk  prior to posting your item back to us. 

 

You may return it within 14 days of receipt of your order in the original packaging and condition, undamaged and unworn. 

Please use registered post or recorded delivery when returning goods as it reduces the chances of packages being lost or incurring further damage in transit. 

Items that can not be returned:

  • Earrings cannot be returned unless faulty.

  • We do not accept returns on any sale item.

  • Gift Cards are non-refundable and non-exchangeable.

All claims on a fault must be done within 24hrs of receipt. No refund will be issued for products ordered in error by the customer or if goods are incorrectly stored or handled by the customer.

 

We advise that you use a tracked service as we cannot be responsible for a return which is not safely delivered.